Professional Services

Helping both edge solution developers and end-users to get the very best out of our products

Comprehensive edge services for success

IOTech’s Professional Services offerings are designed to offer maximum support to both edge solution developers and end-users to get the very best out of our products. We focus on providing outstanding Operational Technology (OT) and Distributed Real-time and Embedded (DRE) skills and experience to our customers in order to reduce risks and accelerate the time-to-market of your IoT Edge developments and solution offerings.

We’re here to help you learn, make the right initial choices, quickly get started in developments and deployments, and then jointly deliver real value to you and your customers. IOTech’s consultants have many years’ experience in OT protocols, middleware and in EdgeX Foundry, the widely adopted open-source Edge standards upon which our products are based.

Product Implementation Support

OEM Onboarding Services

IOTech’s products are used and embedded by leading OEMs as core parts of their wider solution offerings.

Onboarding services help OEMs rapidly port, integrate and deploy IOTech software into their own architectures

API and integration point analysis
Hardware testing and porting
Integrated development of required interfaces, data flows and HMI
Testing, including performance and end-to-end functionality verification
Incorporation of IOTech software into customers’ CI / CD / SDLC processes
Integrated license management
Delivery of required SLAs and product support roles and hand-offs

Product Roadmap Acceleration

IOTech continuously improve and extend its products, guided by the overall evolving roadmap of planned core feature enhancements.

But we recognize that some customers may need new features we haven’t planned, or planned features earlier than shown in the roadmap.

IOTech roadmap acceleration service provides rapid product development prioritization to customers in areas such as:

Device connectivity and new protocols
New / enhanced core platform services and applications
Embedded customer or third-party (e.g. AI / ML) solutions / endpoints within the platforms
Increase Influence on applicable open-source projects
Hardware and operating system porting

Product Design, Configuration & Integration

IOTech know our products like no-one else, so we are ideally placed to help our customers get the best from them.

IOTech product design, configuration and integration services (delivery support) include:

Requirements and outcome management
Architecture review and solution design
Provision of connectivity profiles, simulators and development templates
Assistance with use-cases and application development
Performance and scalability tuning
Hardware, operating system and Cloud options advice

These services are key for successful pilots, wider rollouts, and joint developments with customer and SI teams.

Product Training

IOTech offer standard and customized training courses in all our products.

On-line (self-learn) or classroom based

Both based on bite-size presentations and hands-on software exercises that help the participants quickly build knowledge and expertise with the products

Standard courses include:

Introduction to Edge architectures, use cases and our products
Configuration, deployment and ongoing use / management of the products
Development of new device or Cloud connectivity
Development and integration of user applications

IOTech Commercial Support & Expertise

Trusted and guaranteed commercial product support from the IOTech team.

Offering based on Salesforce Service Cloud
Full first, second and third-line web-based support, with OEMs generally taking first-line support with their customers

Support features:

Online help and assistance
Customer knowledge base and tutorial videos
Product downloads and licensing all in one place
Regular releases and upgrades
Service Level Agreements to match your project
Raise a case with online tracking
Dedicated support team
Onsite assistance as an optional extra